Prevalencia del síndrome de burnout en el personal asistencial de salud del servicio urgencias de la Unidad Integrada de Servicios de Salud de Fontibón Subred SurOccidente E.S.E y de la Unidad Integrada de Servicios de Salud Engativá Subred Norte E.S.E de la ciudad de Bogotá, en el primer semestre del año 2018
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García Rueda, Lorena Tatiana | 2018
Burnout syndrome is currently defined as the burnout syndrome, it is characterized by an extreme response to chronic stress within the work context generating physical and mental exhaustion, progressive organizational and social maladjustment, affecting the worker and his environment. In Latin America, little information is found on the presentation of the syndrome2, although in Colombia it has been studied mainly in the emergency department, finding that the nursing population is one of the groups most susceptible to suffering from this pathology. Previous studies worldwide reveal that health personnel are one of the most vulnerable populations to suffer from this condition, which is linked to the performance areas11; One of the areas that has been investigated mainly in the emergency area is that it is the service with the greatest daily exposure to situations that generate stress, which are not mitigated by the protocols of action and the adequate preparation of professionals12. When considering that the prevalence of burnout syndrome varies in the territories depending on the variability of the established health systems and the factors of the health centers13 and in the absence of evidence of the exploration of this in public entities in the city of Bogotá; In view of the reorganization of the health sector due to the issuance of the 641 agreement, the objective of this project is to determine the prevalence of Burnout syndrome in the health care personnel of two integrated services units of the city of Bogotá in the emergency area. A descriptive, observational, cross-sectional study was conducted, a population sample was obtained equivalent to eighty-four people for a distribution of forty-two people for each institution involved and a socio-demographic survey and the questionnaire were used as measuring instruments. Maslach Burnout Inventory. The results obtained in the present study show a prevalence of burnout syndrome equivalent to 5% in the total population studied and by institutions involved, corresponding to 2% for the Integrated Health Services Unit - Fontibón-Subred Subreccidente y el 8 % for Integrated Unit of Health Services-Engativá- Subred Norte; results that resemble the prevalence values obtained in other studies, whose values range between 5 and 57% and that contemplate similar population groups46, but which differ in terms of the values obtained in the Maslach variables of other publications47. Results were found that reflect the absence of statistically significant differences in each institution involved in the study and that the workplace according to conditions may not determine the development of the syndrome, but the importance of generating optimal environments for workers in the health in the emergency department, given that this syndrome puts at risk the quality of care of people in care centers, so it is recommended to each of the integrated units of health service to identify the stress to which they are subjected workers daily and in this way implement methods that reduce work overload and that favor adequate work environments
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